Privacy Policy

Last updated: 2026

This Privacy Notice explains how ascentscan ("we", "us", "our"), the data controller, processes personal data when you use the ASCEND service.

1. Data we collect

Account data: name, email, login credentials.
Uploaded content: photos you submit for facial analysis.
Usage data: scans, scores, progress, device identifiers, IP address.
Support messages you send us.

2. How we use your data

Provide and operate the service (account, analysis, recommendations).
Improve product quality and security.
Customer support and account communications.
Compliance with legal obligations.

Legal bases: performance of a contract, legitimate interests, consent (where required), and legal obligation.

3. Data sharing

Service providers and subprocessors (hosting, analytics, AI inference, support tooling).
Our Merchant of Record, Paddle.com, for payment processing, subscription management, tax compliance, and invoicing.
Professional advisers and authorities where required by law.

4. Retention

We retain personal data only as long as necessary for the purposes set out above, after which it is deleted or anonymised.

5. Your rights

Subject to applicable law, you may request access, rectification, deletion, restriction, portability, or object to processing. To exercise these rights, contact us at the email below. You may also have a right to lodge a complaint with your local data protection authority.

6. International transfers

Where data is transferred outside your jurisdiction, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

7. Security

We apply appropriate technical and organisational measures (encryption in transit, access controls) to protect personal data.

8. Contact

Questions or requests: support@ascendscan.app.